The benefits of new technologies are always welcomed with open arms, and VoIP is no exception. This internet-based method of conducting phone calls has a wide range of benefits in terms of quality and reliability whilst also offering flexibility that would have been impossible with older telephone lines.
One of the most impressive features of Voice Over IP, abbreviated as VoIP, is the increased level of flexibility it offers compared to older telephone lines.
Traditionally, you would have needed a copper connection running from the caller’s home to an exchange and another one to the respondents’ home. This meant that there was a significant infrastructure investment required in order to have the service in place. The static nature of wiring also meant that you would have a limited choice when deciding where to situate your office. Generally, you will find a master socket and another single telephone socket in a home, meaning in this instance that you would only have two locations from which to make calls.
This service will not be around forever, with Ofcom’s study showing that Openreach and Virgin Media both aim to withdraw these lines by 2025.
With the introduction of VoIP, the requirement for cabling is eliminated. Whilst a hard-wired Ethernet connection will offer superior reliability and throughput, it is entirely possible to make VoIP calls over a Wi-Fi connection. This means that as long as the signal is strong enough, most remote workers will be able to utilise this new technology without issue.
VoIP reduces the service requirements for remote workers
Another benefit for employees is that they do not need to pay for a traditional telephone line, with the service running entirely through their existing broadband connection.
The maintenance of service is managed by the company’s wholesale VoIP termination provider, meaning remote workers do not have to worry when an unlikely outage occurs. Providers like https://www.idtexpress.com/ make it easy for businesses and remote workers to utilise VoIP services, with many of them integrating into an existing virtual desktop solution that allows for seamless working akin to being in the office.
Disruptions to a remote worker’s service uptime can be disastrous for productivity, with remote call centres being particularly affected by this. This reduction in services needed means that there is one less thing to go wrong in the remote work chain.